The quality contract
Every order carries written clauses about the data it will deliver. This explains what a clause is and what met, not met and not yet measurable mean.
Every order carries a quality contract: a short list of written clauses about the data we will deliver. The clauses are agreed with the quote, before you commit, and they are the standard the delivery is held to.
A clause is a sentence in plain language, not a threshold on a chart. For example:
Every delivered task can be solved from the information contained in the task itself.
Every delivered task has a single, checkable answer.
Tasks are drawn from at least four distinct domains, with no domain exceeding forty percent of the delivery.
Your order's clauses are shown on the order in the user portal, and they travel with the delivery.
Met, not met, not yet measurable
Each clause is reported with one of three readings. There is no fourth, and there is no score.
| Reading | What it means |
|---|---|
| met | We have measured this clause against the delivered data and it holds. |
| not met | We have measured this clause and it does not hold. This is a problem with the delivery, and we owe you a fix, a re-delivery, or a renegotiated order. |
| not yet measurable | We do not have a trustworthy measurement for this clause yet. It is not a pass and it is not a failure. |
Not yet measurable is a real answer and it is used honestly. Some clauses we can measure today and some we cannot measure yet. Where that is the case the clause says so, in those words, for as long as it is true. It never reads met by default and it never reads zero — a zero would be a measurement, and there isn't one.
If a clause is not yet measurable on your order and that matters to you, say so. It is a legitimate reason to hold delivery, change the clause, or change the order.
Why you are not shown a percentage
We do not put a quality percentage on a delivery, and this is deliberate.
A number on a screen becomes a claim. "97%" invites exactly one question — 97% of what, measured how, over which tasks — and any single figure we could print would be a summary of several different measurements taken over different populations at different times. Summaries like that are true in the narrow sense and misleading in the sense that matters, and we would rather not hand you one.
The clause-by-clause reading is longer to read and it says something you can act on: which specific promise holds, which does not, and which we cannot yet answer.
When a clause cannot be met
If, while building your order, it becomes clear that a clause cannot be met at the level agreed, we tell you before delivery rather than at it. The order moves to at risk and the notice names the clause in question. See what an order's status means.